The accounts left behind, made a little easier to find.

• The deceased customer’s full legal name and Social Security number.
• A death certificate; confirm whether a certified copy is needed.
• Documents showing authority to act for the estate, if the bank says they apply.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Gather the customer’s identifying details and any account information you already have.
2. 02Start a case through Bank of America Estate Services.
3. 03Ask which path applies to the account ownership and whether the bank needs proof of authority.
4. 04Use the bank’s instructions to submit only the documents requested and keep the case reference.

• A death certificate; ask whether a certified copy is needed.
• Account information and the requestor’s contact details.
• Court-issued or other authority documents if Chase says they apply to this account.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Notify Chase using the Estate Services route.
2. 02Ask which steps apply to the account type and whether the requestor can receive account information.
3. 03Confirm the accepted death-certificate format and any authority documents.
4. 04Submit documents through the channel Chase provides and save the case details.

• The official guidance says a death certificate and documents showing authority, such as letters testamentary or trust paperwork, may be requested.
• Ask Citi which documents apply to this product and account ownership.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Identify whether the account is a bank deposit account or credit card.
2. 02Contact the Estate Servicing Unit and ask for the current account-specific process.
3. 03Confirm what proof of death and authority documents are accepted.
4. 04Follow Citi’s submission instructions and retain the reference number.

• The cited contact page does not list required documents; ask the Life Events Team what to prepare for this account.
• Have the account holder’s date of death and any account details available if known.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Contact U.S. Bank when you are ready and ask for the Life Events Team.
2. 02Explain whether you need to notify the bank, close an account, or discuss a beneficiary or joint account.
3. 03Ask which documents and submission channel apply.
4. 04Follow the specialist’s instructions and record the case details.

• A certified copy of the death certificate.
• The checklist describes possible probate appointment, executor, small-estate, or other authority documents depending on the situation.
• Account and representative details requested by the Estate Care Center.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Contact the Estate Care Center and identify the account type and ownership.
2. 02Ask which authority document applies to the estate and how to submit it.
3. 03Follow the current checklist and the representative’s instructions.
4. 04Confirm how closure or retitling will affect payments and account records.

• Be ready to provide the date of death, your relationship and contact information, and executor, trustee, or attorney contact details if applicable.
• American Express may request additional documents after reviewing the circumstances.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Notify American Express; its page says anyone may report a Card Member’s death.
2. 02Provide the requested date-of-death and representative information.
3. 03Ask about cancellation, any payment arrangement, and whether a takeover application is available.
4. 04Submit only the forms or additional documents American Express requests.

• The cited US contact page does not publish a deceased-cardholder document list; ask which account and authority records are needed.
• Have the card or account number available if known.

Not confirmed; ask the institution for current timing.

1 detail flagged for review

1. 01Use the Barclays US customer-care number or the contact route on the card.
2. 02Tell the representative the cardholder has died and ask for the US estate process.
3. 03Confirm the authorized representative, accepted documents, and a safe submission channel.
4. 04Keep a record of the call and any case number.

• The information required varies by account type; review the matching Estates Servicing instructions before preparing documents.
• Have account information available if known.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Identify each Capital One product the person held.
2. 02Open the Estates page and select the matching product section.
3. 03Follow the instructions there and ask the estate team about any additional documents.
4. 04Keep the confirmation for each reported account.

• A legible, certified copy of the death certificate; Discover says not to send the original.
• Discover may request more information or documentation based on the account.

Discover says it begins processing submitted documents within 10 business days of receipt and will contact the representative about next steps.

1 detail flagged for review

1. 01Review the handling steps and determine which account type is involved.
2. 02Submit documents through the upload route, fax, or mail listed in the official instructions.
3. 03Keep copies and the submission confirmation.
4. 04Contact the Beneficiary Care Team if the account is not a Discover card account or the instructions do not fit.

• The form requests the deceased cardholder’s name and address, representative details, and optionally the last four account digits and last four SSN digits.
• A death-certificate copy may be uploaded to expedite the form.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Confirm the product is a card account; the form excludes Consumer Bank deposit accounts.
2. 02Complete the deceased notification form with the requested account and representative details.
3. 03Attach a copy of the death certificate if available.
4. 04Save the submission ID and respond if Synchrony requests more information.

• Policy number if available, issuing company, and the insured person’s identifying and death details.
• A certified death certificate and the claimant statement from the claim packet.
• The claim representative may request additional documents.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Locate the policy number and issuing company if available.
2. 02Contact the agent or issuing company to report the death and open a claim.
3. 03Complete the claimant statement in the claim packet.
4. 04Return the requested documents and ask the claim representative about status.

• The cited Claims Center does not list documents for a deceased policyholder; ask GEICO what to prepare for the policy type.
• Have the policy number and the policyholder’s identifying details available if known.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Identify the policy type and locate the policy number if available.
2. 02Contact GEICO and explain that the named policyholder has died.
3. 03Ask whether the policy should continue, transfer, or be changed and what authority documents are accepted.
4. 04For a separate insurance claim, use the Claims Center instructions and submit only requested records.

• The page says the insurer may require a death certificate, a letter of authority showing who is acting as executor, and proof of property ownership.
• Confirm any policy-specific documents with Progressive.

Progressive says transferring a homeowners policy after a death may take a couple of weeks.

1 detail flagged for review

1. 01Contact Progressive promptly so it can explain options for maintaining coverage.
2. 02Ask whether a surviving spouse can remain on the policy or whether the estate needs a new policyholder.
3. 03Provide only the documents requested for the property and policy.
4. 04Keep premiums current while the insurer confirms the transition.

• The beneficiary claim forms State Farm sends after reviewing the death notification.
• Adequate proof of death and any additional information or documents State Farm requests.

State Farm says it reviews a death notification in about 1–2 business days, processes payment in about 1–3 business days after receiving complete required materials, then estimates 10 business days by check or 2–3 business days by electronic transfer.

1 detail flagged for review

1. 01Submit a life-insurance death notification or call Life Claims.
2. 02State Farm says its claims office reviews the notification and contacts the beneficiary with an acknowledgment and claim forms.
3. 03Return the required claim forms and proof of death.
4. 04Ask the claims office to confirm when the claim is complete and how payment will be issued.

• Account number and mobile number, the account holder’s name, your relationship and contact email, and the last four digits of the account holder’s SSN.
• If requested, one of: death certificate, relevant accident report, or obituary.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Decide whether to cancel the line, move billing responsibility, or transfer the number to another provider.
2. 02Contact AT&T by chat or phone; if you do not know the passcode, ask whether a store visit is needed.
3. 03Provide the requested identity and death documentation.
4. 04Ask what happens to device installments and outstanding balances before choosing an option.

• The linked support form asks for the deceased account owner’s name, mobile number, and date of birth.
• The public page does not present a universal document list; ask T-Mobile what proof or authority records apply.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Decide whether the account should be closed or the number kept under a new account.
2. 02Use T-Mobile’s deceased-family-member form to submit the account holder details.
3. 03Wait for T-Mobile to contact you about the next step and any requested documentation.
4. 04Confirm the outcome and any equipment or billing obligations.

• Have the account owner’s name, mobile number, and account PIN available.
• A death certificate or executor paperwork may be requested; the executor form requires Letters Testamentary for a line transfer.

Verizon says submitted transfer or disconnect forms are reviewed in about 3 business days.

1 detail flagged for review

1. 01Choose whether to disconnect the line or transfer it to another Verizon account.
2. 02Contact Verizon or complete the form that matches whether you are an account member or executor.
3. 03Provide the requested account details and authority documents.
4. 04Save the confirmation and ask about remaining device payments or voicemail before disconnecting.

• The cited account-closure page does not describe what an estate representative must provide when the account holder has died.
• Do not send documents until Amazon tells you its accepted process.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Check whether the account includes Prime, digital purchases, or other Amazon services before considering closure.
2. 02Only use the normal closure flow if you have authority and permitted account access; closure affects services linked to that login.
3. 03If you cannot access the account, contact Amazon support and ask how an authorized representative can stop Prime billing.
4. 04Keep any support response and confirm which subscriptions or services are affected.

• The cited Disney+ pages do not list documents for a deceased subscriber; ask Disney+ or the billing partner what it needs.
• Identify the MyDisney email and whether Disney+ or a third party bills the plan.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Check the subscription’s billing provider in the account settings if you have authorized access.
2. 02For direct Disney+ billing, use Account and Your Plans & Billing to open the cancellation options.
3. 03For third-party billing, follow that provider’s cancellation route.
4. 04If there is no authorized account access, contact Disney+ support and ask for its deceased-subscriber process.

• Hulu’s cancellation page does not list documents for a deceased subscriber; ask support or the billing partner what it requires.
• Identify whether Hulu or a third party bills the subscription.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Check the account’s payment information to identify the billing provider.
2. 02If you have authorized account access and Hulu bills directly, its page says to open Account, select Cancel, and confirm cancellation.
3. 03For third-party billing, contact that provider; Hulu lists Apple, Amazon, Disney, Roku, Spotify, Verizon, and others.
4. 04If you cannot access the account, contact Hulu support and ask about its deceased-subscriber process.

• The cited support pages do not list documents for a deceased account holder; ask Spotify support what it needs to verify a representative.
• The account email or username may help support locate the account.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Check whether the subscription is billed by Spotify or a partner.
2. 02If you have authorized account access, review Spotify’s cancellation or close-account instructions.
3. 03If you do not have access, message Spotify Support and ask how an authorized representative can stop billing.
4. 04Confirm the subscription status and any partner-billing steps.

• For new service, Con Edison lists the new address, move-in date, and valid identification.
• The cited pages do not specify death-related documents; confirm what an authorized representative needs to provide.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Confirm the address is in Con Edison’s New York City or Westchester service area.
2. 02Contact Con Edison and explain whether service should continue for an occupant or stop because the property is vacant.
3. 03Ask how an authorized representative can make the request and what records are needed.
4. 04Confirm the final bill and effective service date.

• The cited customer-service page does not list death-related documents; ask the local service team what it needs.
• Have the service address and account details available if known.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Check whether the service address is in a Duke Energy service territory.
2. 02Open the official customer-service page and choose Start / Stop Service.
3. 03Tell customer service the named customer has died and clarify whether someone will remain at the property.
4. 04Ask about an authorized representative, documents, service continuity, and the final bill.

• The cited page asks online customers for current phone, email, account number, and ZIP code.
• It does not list death-specific documents; ask PG&E before sending any.

Not confirmed; ask the institution for current timing.

2 details flagged for review

1. 01Confirm the service address is inside PG&E’s electric or gas service territory.
2. 02If the surviving spouse wants to continue service, call PG&E to ask about transfer after a death.
3. 03For other new occupants, ask how to coordinate stopping existing service and starting a new account on the same day.
4. 04Confirm the effective date and any documents needed for the specific address.

• A death certificate or trust documents.
• Valid identification, such as a driver’s license, state ID, or Social Security number.

Not confirmed; ask the institution for current timing.

1 detail flagged for review

1. 01Choose whether service should continue for a new account holder or stop because the property is unoccupied.
2. 02Upload the requested death certificate or trust document and identification.
3. 03If a new person will live at the address, submit a move-in request for service in that person’s name.
4. 04Confirm that documents were verified and ask when any final bill or service change will take effect.