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Phone carriers
Official route and working notes

Verizon

A practical starting point for gathering what you need and contacting the right team. Confirm the current account-specific requirements with the institution.

Also known as: Verizon Wireless, mobile phone, wireless account

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

Have ready
Documents and details
Gather what you can before you start. The institution will confirm what it accepts.
  • Have the account owner’s name, mobile number, and account PIN available.
  • A death certificate or executor paperwork may be requested; the executor form requires Letters Testamentary for a line transfer.
Suggested order
One step at a time
Use this as a working sequence, then follow the institution’s written instructions.
  1. 01Choose whether to disconnect the line or transfer it to another Verizon account.
  2. 02Contact Verizon or complete the form that matches whether you are an account member or executor.
  3. 03Provide the requested account details and authority documents.
  4. 04Save the confirmation and ask about remaining device payments or voicemail before disconnecting.
Typical timing
What to expect
Timelines can depend on the product, documents, and circumstances.

Verizon says submitted transfer or disconnect forms are reviewed in about 3 business days.

Needs human review
Details to confirm
These points are not confirmed by the linked official guidance.
  • The process depends on whether the requestor is the account owner, member, or executor; device-payment options also differ.
Review context
Last reviewed
This date tells you when Paperwake most recently checked the guidance below.

September 30, 2026

Requirements can vary by account, location, and circumstance. Confirm the current process with the institution before sending sensitive documents.

What changed
Review notes
A plain-language record of updates to this family-facing guidance, newest first.

  1. September 30, 2026

    Reviewed the linked official US guidance and recorded account-specific details that still need confirmation.

Contact route
Call 800-922-0204, visit a Verizon company store, or use the executor form to request a transfer or disconnect.

Start with the official source below and keep a note of any case number or documents the institution requests.

Open official route
Contact channels
Use the official route and ask what applies to the account.

Keep the next steps in one place

Paperwake’s free checklist helps you organize calls, documents, and follow-ups across accounts.

Start the free checklist

Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.