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Card issuers
Official route and working notes

Synchrony

A practical starting point for gathering what you need and contacting the right team. Confirm the current account-specific requirements with the institution.

Also known as: Synchrony Bank, Synchrony card, retail credit card

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

Have ready
Documents and details
Gather what you can before you start. The institution will confirm what it accepts.
  • The form requests the deceased cardholder’s name and address, representative details, and optionally the last four account digits and last four SSN digits.
  • A death-certificate copy may be uploaded to expedite the form.
Suggested order
One step at a time
Use this as a working sequence, then follow the institution’s written instructions.
  1. 01Confirm the product is a card account; the form excludes Consumer Bank deposit accounts.
  2. 02Complete the deceased notification form with the requested account and representative details.
  3. 03Attach a copy of the death certificate if available.
  4. 04Save the submission ID and respond if Synchrony requests more information.
Typical timing
What to expect
Timelines can depend on the product, documents, and circumstances.

Not confirmed; ask the institution for current timing.

Needs human review
Details to confirm
These points are not confirmed by the linked official guidance.
  • The online form is not for deposit accounts, and Synchrony does not publish a processing timeframe on the cited page.
  • Typical processing time is not published in the cited official guidance; confirm timing with the institution.
Review context
Last reviewed
This date tells you when Paperwake most recently checked the guidance below.

September 30, 2026

Requirements can vary by account, location, and circumstance. Confirm the current process with the institution before sending sensitive documents.

What changed
Review notes
A plain-language record of updates to this family-facing guidance, newest first.

  1. September 30, 2026

    Reviewed the linked official US guidance and recorded account-specific details that still need confirmation.

Contact route
Use Synchrony’s deceased-customer form for card accounts. It is not intended for Consumer Bank accounts.

Start with the official source below and keep a note of any case number or documents the institution requests.

Open official route
Contact channels
Use the official route and ask what applies to the account.

Keep the next steps in one place

Paperwake’s free checklist helps you organize calls, documents, and follow-ups across accounts.

Start the free checklist

Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.