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Phone carriers
Official route and working notes

T-Mobile

A practical starting point for gathering what you need and contacting the right team. Confirm the current account-specific requirements with the institution.

Also known as: T-Mobile wireless, mobile phone, wireless account

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

Have ready
Documents and details
Gather what you can before you start. The institution will confirm what it accepts.
  • The linked support form asks for the deceased account owner’s name, mobile number, and date of birth.
  • The public page does not present a universal document list; ask T-Mobile what proof or authority records apply.
Suggested order
One step at a time
Use this as a working sequence, then follow the institution’s written instructions.
  1. 01Decide whether the account should be closed or the number kept under a new account.
  2. 02Use T-Mobile’s deceased-family-member form to submit the account holder details.
  3. 03Wait for T-Mobile to contact you about the next step and any requested documentation.
  4. 04Confirm the outcome and any equipment or billing obligations.
Typical timing
What to expect
Timelines can depend on the product, documents, and circumstances.

Not confirmed; ask the institution for current timing.

Needs human review
Details to confirm
These points are not confirmed by the linked official guidance.
  • The linked support page’s required fields and any additional authority documents should be confirmed in the live form for the specific account.
  • Typical processing time is not published in the cited official guidance; confirm timing with the institution.
Review context
Last reviewed
This date tells you when Paperwake most recently checked the guidance below.

September 30, 2026

Requirements can vary by account, location, and circumstance. Confirm the current process with the institution before sending sensitive documents.

What changed
Review notes
A plain-language record of updates to this family-facing guidance, newest first.

  1. September 30, 2026

    Reviewed the linked official US guidance and recorded account-specific details that still need confirmation.

Contact route
Use T-Mobile’s deceased-family-member support page to begin closing the account or keeping the number under a new account.

Start with the official source below and keep a note of any case number or documents the institution requests.

Open official route
Contact channels
Use the official route and ask what applies to the account.

Keep the next steps in one place

Paperwake’s free checklist helps you organize calls, documents, and follow-ups across accounts.

Start the free checklist

Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.