Paperwake field guide · reviewed September 30, 2026

The accounts left behind, made a little easier to find.

A searchable starting point for closing benefits, records, insurance, mail, and credit accounts after a death. Find the official route, gather the right papers, and take one clear next step.

Paperwake helps grieving families handle practical administrative steps after a death: finding official account-closing routes, gathering documents, and keeping track of what comes next.

Public sample

Reviewed September 2026

A short example from AT&T

One brief excerpt from the public directory. Complete phone scripts, email drafts, and printable case packets are part of the paid case.
Decide whether to cancel the line, move billing responsibility, or transfer the number to another provider.

Official source

Change a Wireless Account Due to a Life Event
Explore the paid case

Start with one account

Which institution do you need to close first?

Name the institution, account, or service. We’ll bring its directory entry into view.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

Filter by category

Institution categories

Looking for one clear starting point? Browse the banks directory

Your working list

Institutions and services

3 results in Phone carriers

Phone carriers
AT&T
Search terms: AT&T Wireless, mobile phone, wireless account
Have ready
  • Account number and mobile number, the account holder’s name, your relationship and contact email, and the last four digits of the account holder’s SSN.
  • If requested, one of: death certificate, relevant accident report, or obituary.
Typical timing

Not confirmed; ask the institution for current timing.

2 details flagged for review

Suggested order
  1. 01Decide whether to cancel the line, move billing responsibility, or transfer the number to another provider.
  2. 02Contact AT&T by chat or phone; if you do not know the passcode, ask whether a store visit is needed.
  3. 03Provide the requested identity and death documentation.
  4. 04Ask what happens to device installments and outstanding balances before choosing an option.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

If you know the account passcode, use chat or call 800-331-0500; without it, AT&T may ask you to visit a retail store with documents.

Build in your case workspace
Open official route

Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.

Phone carriers
T-Mobile
Search terms: T-Mobile wireless, mobile phone, wireless account
Have ready
  • The linked support form asks for the deceased account owner’s name, mobile number, and date of birth.
  • The public page does not present a universal document list; ask T-Mobile what proof or authority records apply.
Typical timing

Not confirmed; ask the institution for current timing.

2 details flagged for review

Suggested order
  1. 01Decide whether the account should be closed or the number kept under a new account.
  2. 02Use T-Mobile’s deceased-family-member form to submit the account holder details.
  3. 03Wait for T-Mobile to contact you about the next step and any requested documentation.
  4. 04Confirm the outcome and any equipment or billing obligations.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Use T-Mobile’s deceased-family-member support page to begin closing the account or keeping the number under a new account.

Build in your case workspace
Open official route

Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.

Phone carriers
Verizon
Search terms: Verizon Wireless, mobile phone, wireless account
Have ready
  • Have the account owner’s name, mobile number, and account PIN available.
  • A death certificate or executor paperwork may be requested; the executor form requires Letters Testamentary for a line transfer.
Typical timing

Verizon says submitted transfer or disconnect forms are reviewed in about 3 business days.

1 detail flagged for review

Suggested order
  1. 01Choose whether to disconnect the line or transfer it to another Verizon account.
  2. 02Contact Verizon or complete the form that matches whether you are an account member or executor.
  3. 03Provide the requested account details and authority documents.
  4. 04Save the confirmation and ask about remaining device payments or voicemail before disconnecting.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Call 800-922-0204, visit a Verizon company store, or use the executor form to request a transfer or disconnect.

Build in your case workspace
Open official route

Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.