Paperwake field guide · reviewed September 30, 2026

The accounts left behind, made a little easier to find.

A searchable starting point for closing benefits, records, insurance, mail, and credit accounts after a death. Find the official route, gather the right papers, and take one clear next step.

Paperwake helps grieving families handle practical administrative steps after a death: finding official account-closing routes, gathering documents, and keeping track of what comes next.

Public sample

Reviewed September 2026

A short example from American Express

One brief excerpt from the public directory. Complete phone scripts, email drafts, and printable case packets are part of the paid case.
Notify American Express; its page says anyone may report a Card Member’s death.

Official source

Managing Deceased Card Member Accounts
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Start with one account

Which institution do you need to close first?

Name the institution, account, or service. We’ll bring its directory entry into view.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

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Institution categories

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Your working list

Institutions and services

5 results in Card issuers

Card issuers
American Express
Search terms: Amex, American Express card, Card Member
Have ready
  • Be ready to provide the date of death, your relationship and contact information, and executor, trustee, or attorney contact details if applicable.
  • American Express may request additional documents after reviewing the circumstances.
Typical timing

Not confirmed; ask the institution for current timing.

2 details flagged for review

Suggested order
  1. 01Notify American Express; its page says anyone may report a Card Member’s death.
  2. 02Provide the requested date-of-death and representative information.
  3. 03Ask about cancellation, any payment arrangement, and whether a takeover application is available.
  4. 04Submit only the forms or additional documents American Express requests.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Call 1-800-266-7064, Monday–Friday, 8 a.m.–10 p.m. ET. Anyone may notify American Express of a Card Member’s death.

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Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.

Card issuers
Barclays US
Search terms: Barclays Bank Delaware, Barclaycard US, Barclays credit card
Have ready
  • The cited US contact page does not publish a deceased-cardholder document list; ask which account and authority records are needed.
  • Have the card or account number available if known.
Typical timing

Not confirmed; ask the institution for current timing.

1 detail flagged for review

Suggested order
  1. 01Use the Barclays US customer-care number or the contact route on the card.
  2. 02Tell the representative the cardholder has died and ask for the US estate process.
  3. 03Confirm the authorized representative, accepted documents, and a safe submission channel.
  4. 04Keep a record of the call and any case number.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Call the official US card support number and ask for its deceased-cardholder or estate process. The Barclays UK bereavement page is not a US procedure.

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Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.

Card issuers
Capital One
Search terms: Capital One card, Capital One credit card, Estates Servicing
Have ready
  • The information required varies by account type; review the matching Estates Servicing instructions before preparing documents.
  • Have account information available if known.
Typical timing

Not confirmed; ask the institution for current timing.

2 details flagged for review

Suggested order
  1. 01Identify each Capital One product the person held.
  2. 02Open the Estates page and select the matching product section.
  3. 03Follow the instructions there and ask the estate team about any additional documents.
  4. 04Keep the confirmation for each reported account.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Use Capital One’s Estates page to select the product type. For help, the page directs customers to the number on the back of the card.

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Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.

Card issuers
Discover
Search terms: Discover Card, Discover by Capital One, Beneficiary Care Team
Have ready
  • A legible, certified copy of the death certificate; Discover says not to send the original.
  • Discover may request more information or documentation based on the account.
Typical timing

Discover says it begins processing submitted documents within 10 business days of receipt and will contact the representative about next steps.

1 detail flagged for review

Suggested order
  1. 01Review the handling steps and determine which account type is involved.
  2. 02Submit documents through the upload route, fax, or mail listed in the official instructions.
  3. 03Keep copies and the submission confirmation.
  4. 04Contact the Beneficiary Care Team if the account is not a Discover card account or the instructions do not fit.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Submit documents through Discover.com/upload using “Deceased Handling Documents,” or contact the Beneficiary Care Team at 1-800-975-0162.

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Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.

Card issuers
Synchrony
Search terms: Synchrony Bank, Synchrony card, retail credit card
Have ready
  • The form requests the deceased cardholder’s name and address, representative details, and optionally the last four account digits and last four SSN digits.
  • A death-certificate copy may be uploaded to expedite the form.
Typical timing

Not confirmed; ask the institution for current timing.

2 details flagged for review

Suggested order
  1. 01Confirm the product is a card account; the form excludes Consumer Bank deposit accounts.
  2. 02Complete the deceased notification form with the requested account and representative details.
  3. 03Attach a copy of the death certificate if available.
  4. 04Save the submission ID and respond if Synchrony requests more information.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Use Synchrony’s deceased-customer form for card accounts. It is not intended for Consumer Bank accounts.

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Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.