Paperwake field guide · reviewed September 30, 2026

The accounts left behind, made a little easier to find.

A searchable starting point for closing benefits, records, insurance, mail, and credit accounts after a death. Find the official route, gather the right papers, and take one clear next step.

Paperwake helps grieving families handle practical administrative steps after a death: finding official account-closing routes, gathering documents, and keeping track of what comes next.

Public sample

Reviewed September 2026

A short example from Amazon Prime

One brief excerpt from the public directory. Complete phone scripts, email drafts, and printable case packets are part of the paid case.
Check whether the account includes Prime, digital purchases, or other Amazon services before considering closure.

Official source

Request the Closure of Your Amazon Account
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Start with one account

Which institution do you need to close first?

Name the institution, account, or service. We’ll bring its directory entry into view.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

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Institution categories

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Your working list

Institutions and services

4 results in Subscriptions

Subscriptions
Amazon Prime
Search terms: Amazon, Prime membership, Prime Video
Have ready
  • The cited account-closure page does not describe what an estate representative must provide when the account holder has died.
  • Do not send documents until Amazon tells you its accepted process.
Typical timing

Not confirmed; ask the institution for current timing.

2 details flagged for review

Suggested order
  1. 01Check whether the account includes Prime, digital purchases, or other Amazon services before considering closure.
  2. 02Only use the normal closure flow if you have authority and permitted account access; closure affects services linked to that login.
  3. 03If you cannot access the account, contact Amazon support and ask how an authorized representative can stop Prime billing.
  4. 04Keep any support response and confirm which subscriptions or services are affected.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Amazon’s closure instructions require access to the account. If you do not have authorized access, contact Amazon support and ask for its process for a deceased customer.

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Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.

Subscriptions
Disney+
Search terms: Disney Plus, MyDisney, streaming subscription
Have ready
  • The cited Disney+ pages do not list documents for a deceased subscriber; ask Disney+ or the billing partner what it needs.
  • Identify the MyDisney email and whether Disney+ or a third party bills the plan.
Typical timing

Not confirmed; ask the institution for current timing.

2 details flagged for review

Suggested order
  1. 01Check the subscription’s billing provider in the account settings if you have authorized access.
  2. 02For direct Disney+ billing, use Account and Your Plans & Billing to open the cancellation options.
  3. 03For third-party billing, follow that provider’s cancellation route.
  4. 04If there is no authorized account access, contact Disney+ support and ask for its deceased-subscriber process.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Use Disney+ Help’s live support for assistance; if a third party bills the subscription, contact that billing partner.

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Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.

Subscriptions
Hulu
Search terms: Hulu account, Hulu bundle, streaming subscription
Have ready
  • Hulu’s cancellation page does not list documents for a deceased subscriber; ask support or the billing partner what it requires.
  • Identify whether Hulu or a third party bills the subscription.
Typical timing

Not confirmed; ask the institution for current timing.

2 details flagged for review

Suggested order
  1. 01Check the account’s payment information to identify the billing provider.
  2. 02If you have authorized account access and Hulu bills directly, its page says to open Account, select Cancel, and confirm cancellation.
  3. 03For third-party billing, contact that provider; Hulu lists Apple, Amazon, Disney, Roku, Spotify, Verizon, and others.
  4. 04If you cannot access the account, contact Hulu support and ask about its deceased-subscriber process.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Use Hulu Help’s contact route for account-specific assistance; the billing partner handles subscriptions billed by a third party.

Build in your case workspace

Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.

Subscriptions
Spotify
Search terms: Spotify Premium, Spotify account, music subscription
Have ready
  • The cited support pages do not list documents for a deceased account holder; ask Spotify support what it needs to verify a representative.
  • The account email or username may help support locate the account.
Typical timing

Not confirmed; ask the institution for current timing.

2 details flagged for review

Suggested order
  1. 01Check whether the subscription is billed by Spotify or a partner.
  2. 02If you have authorized account access, review Spotify’s cancellation or close-account instructions.
  3. 03If you do not have access, message Spotify Support and ask how an authorized representative can stop billing.
  4. 04Confirm the subscription status and any partner-billing steps.

A gentle note on scope

Paperwake provides administrative guidance, not legal advice. We help you find practical next steps after a death; please confirm requirements with the official institution or a qualified professional when you need legal advice.

View full directory entry

Contact route

Send Spotify Support a message for account-specific help. Spotify says it does not offer support by phone.

Build in your case workspace

Sources for this guidance

Last reviewed September 2026. Confirm current requirements with the institution before sending sensitive documents.